Within two years of purchasing Syzygy Tile Works in Silver City, Josh and Carolyn White knew they needed to expand the business to meet national and international demand for their high-end, handcrafted ceramic tiles.
Josh had worked for the company for 16 years before the previous owner retired, and he quickly made improvements to shorten production times. But with employees needing as much as three years to fully learn their craft, customers were waiting four to five months for product delivery.
The Whites knew this was an unsustainable interval. In 2020, they contacted the state Economic Development Department to ask what resources were available to small manufacturers. They were referred to New Mexico Manufacturing Extension Partnership (New Mexico MEP), a nonprofit dedicated to helping small manufacturers streamline production and become more competitive.
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