One obstacle to improvement in a typical American company is the assumption that change requires months of planning, major expense and a work stoppage or slowdown. Then there’s the fear that old habits and practices will slowly return as people forget what they learned amid the pressures and demands of running a business.
Even when the need for change is obvious, such companies often resist fixing something until it’s utterly broken.
An alternative, nonreactive view embraces change as a continual process of incremental improvements and tweaks — not as an exercise in obsessive compulsion but as an adaptive approach to reducing waste-related costs, eliminating inefficiencies and optimizing competitiveness. Continue reading