
By Tom Garrity, President, The Garrity Group Public Relations
Good policy fosters good public relations, just as flawed policy fosters bad public relations.
New Mexico residents have only to look at recent crises at the Albuquerque Police Department, Waste Isolation Pilot Plant and state Human Services Department for proof of how an organization can exacerbate its situation with poor communication and vague, inconsistent messaging.
Business owners can learn from these examples how — and how not — to handle crisis communications. First they need to understand why high-profile accidents or events develop into stories with “legs” that carry them forward for weeks or longer. Continue reading








