Open for Business at the Border

Jerry Pacheco, Executive Director, International Business Accelerator

Jerry Pacheco, Executive Director, International Business Accelerator

Successful business people know that opportunities exist even in the most challenging times — and that includes opportunities for cross-border trade during a global economic crisis.

Many New Mexican companies learned this lesson the hard way in 1994. The North American Free Trade Agreement took effect that year, and many of the state’s businesses begin exporting their products to Mexico. When the devaluation of the peso crippled Mexico’s economy in December of that year, New Mexico’s trade with Mexico plummeted.

This spooked the New Mexico companies most unfamiliar with the effect that economic cycles have on the maquiladora industry, and many curtailed their efforts in Mexico. More experienced U.S. exporters from states such as Texas and Arizona worked with their Mexican buyers through the crisis and never gave up on their markets. When the economy turned around, these companies had enormously healthy business with Mexico. By contrast, only West Virginia and New Mexico — out of all the U.S. states — saw their overall trade with Mexico decrease during the first six years of NAFTA.

Relearning old lessons

Mexico’s maquiladora industry is heavily dependent on the world automotive industry, with firms such as Delphi Automotive, Visteon, Johnson Controls, Ford, Chrysler, Nissan and GM all major players south of the U.S. border. With the U.S. automobile industry in big trouble, many firms are suffering in Mexican industrial centers such as Juárez.

Given the sorry state of the world economy — along with fears of cross-border drug violence and the swine flu outbreak — organizers nearly scrapped plans for this year’s NAFTA Institute Supplier Meet the Buyer Trade Conference.

For the past six years, the border-trade conference has matched purchasing managers from Mexico’s maquiladora industry with U.S. suppliers of industrial products such as metals, plastic injection, resins and packaging in a series of business-to-business events. Last year’s conference drew 600 participants, but organizers worried that the triple whammy of recession-violence-pandemic would scare suppliers and producers away this year.

Instead organizers were flooded with calls and registrations. By the week of the conference, 43 maquiladora industry purchasing managers had promised to attend, each with a list of supplies they wanted to purchase, and more than 200 prospective suppliers had registered. When the conference was over, attendance approached 700 people representing more than 300 companies.

This outcome demonstrates the vitality of forward-looking businesses led by people who realize that a recession — for all the pain it causes — also presents enormous opportunities. Three years ago, it would have been nearly impossible to pitch a product to the purchasing manager of a major maquiladora. But today, these manufacturers are open to any product or service that will help them decrease costs and diversify.

The International Business Accelerator can help New Mexican businesses and individuals with some of the challenges associated with taking their product or service into the global market.

Learn more about the International Business Accelerator.

Download 96_Open for Business in Mexico PDF

New Mexico’s National Labs Are Here to Help Small Business

Monica Abeita, Regional Development Corporation

Monica Abeita, Regional Development Corporation

Small businesses in need of technical assistance they can’t get from private providers at a reasonable cost can apply for free help from the New Mexico Small Business Assistance (NMSBA) Program — a joint project of Los Alamos and Sandia national laboratories and the state of New Mexico. Qualifying businesses can get assistance from scientists or engineers at these two facilities — usually in the form of testing, design consultation and access to special equipment or facilities — and thus increase efficiencies and capabilities in their businesses. The labs cannot provide cash or equipment, only expertise.

Requests for help with individual projects — in the form of researcher hours valued between $10,000 and $20,000 — are accepted year round. But proposals for leveraged projects are reviewed once a year, and the deadline for 2010 pre-proposals is 8 a.m. Aug. 3, 2009.  Leveraged projects allow a group of small businesses that share technical challenges to request assistance collectively for problems that are too large or complex to solve through an individual project.

NMSBA clients include businesses throughout New Mexico that work in diverse industries.

Ffhoenix Cuivre is a copper fabrication and insulating business in Santa Teresa whose power problems were affecting product pricing and the company’s ability to meet production deadlines. Technical assistance from Los Alamos National Laboratory on altering power-use patterns is saving the company $5,000 per month in energy costs, with potential additional savings of $40,000 to $60,000 per year if all recommendations are implemented.

Giggling Springs, a therapeutic soaking pool on the Jémez River, reduced its energy costs and carbon footprint by working with NMSBA. Sandia National Laboratories developed a heating-exchange system to heat the pool and on-site buildings with the hot water from an underground geothermal spring. In one peak-heating winter month, the new system saved Giggling Springs $1,700 in propane costs. As a result of the cost savings and increase in customers, Giggling Springs hopes to hire two more employees.

NMSBA also partners with the New Mexico Manufacturing Extension Partnership (MEP) and the University of New Mexico Anderson Schools of Management to assist businesses with manufacturing processes and business issues. Santa Fe’s La Puerta Originals, a company that salvages and restores doors and woodwork for custom homes, received training in lean manufacturing from MEP. The training allowed the company to increase its production time and improve capacity without compromising its commitments to sustainability and original craftsmanship. With construction slowed by the economic downturn, La Puerta experienced a 10 percent drop in sales but it maintained a gross profit margin of 49 percent due to increased efficiencies.

In the Four Corners area, both Sandia and Los Alamos national laboratories are helping a group of companies as part of a leveraged project to evaluate and improve a pretreatment and reverse-osmosis system to decontaminate and desalinate water produced from oil and natural gas wells. As part of this project, NMSBA partnered with the New Mexico State University Agricultural Extension Service to test the effectiveness of the treated water on improving rangeland and riparian vegetation. The gas and oil companies are saving money once spent transporting and disposing untreated water and providing significant environmental benefits at the same time.

Businesses interested in a leveraged project should visit the NM Small Business Assistance program Web site and follow application instructions. They will be expected to describe the problem faced by the small businesses, what expertise they seek from the lab but can’t find in the private sector at a reasonable cost and the expected economic benefit to the participating small businesses. Successful pre-proposals will be invited to submit a full proposal. For more information, contact Lisa Henne by phone at 505-667-1710.

Learn more about NNM Connect programs.

Download 95_New Mexico’s National Labs Help Small Businesses PDF

The Expanding Universe of the Social Media Sphere

Nina Anthony, SEO Consultant for WESST

Nina Anthony, SEO Consultant for WESST

Social media give businesses the opportunity to share knowledge and influence customers like never before. Unlike traditional, outbound marketing, in which businesses buy space in newspapers or airtime on television, the social Web offers an almost infinite number of free or low-cost distribution channels to directly reach and influence consumers.

Small businesses can participate in this increasingly social world of consumer-business mass collaboration in several ways.

Networking sites such as LinkedIn, Facebook and Twitter let people connect with peers, customers and “influencers,” people who win a strong following of friends, fans and supporters by regularly submitting high-quality content to social media sites. Company-sponsored fan pages on Facebook allow businesses to stay current with customers and get instant feedback about products or services.

Blogs can create and maintain personal bonds with customers. Blogs with interesting content and regular updates attract inbound links, which draws search engines. A blog syndicated with an RSS feed automatically sends new posts to subscribers.

Writing and publishing original articles and online press releases optimized to attract search engines allows a company to share news about a service or product. It can be submitted to a free or subscription-based online newswire service to help build links and traffic to a business’s Web site. (Find article directories by googling “submit article.”)

Establishing a reputation on social news and bookmarking sites like Digg, StumbleUpon and Delicious can generate business for consultants and other professionals. These sites cater to a narrower topic- or industry-focused audience. Network members can submit original articles or share links to articles they think will resonate with the social community, but before they can promote their services, they must earn credibility in the community as “thought leaders.”

Videos are another vehicle for disseminating marketing messages online. According to February search engine numbers from comScore, video searches on YouTube now represent 25 percent of all Google search queries in the U.S. Businesses should weigh the benefits of hosting videos exclusively on their own sites to attract the most direct traffic versus uploading the videos on third-party sites like YouTube and MetaCafe where they might be seen by more people but divert traffic (and potential links) away from one’s Web site.

Every business should have a social media strategy based on the needs and interests of its customers. Success in social media and search engine optimization requires a long-term commitment to continually publish high-quality, relevant content that draws Internet attention.

WESST offers various low-cost workshops (as well as one-on-one consulting) to help small businesses leverage these powerful inbound marketing tactics.

Learn more about WESST

Download 94_How to Use Social Media in Business PDF

Do-it-Yourself Market Research

Betsy Gillette, Director of Market Research and Planning, TVC

Betsy Gillette, Director of Market Research and Planning, TVC

Market research can sound intimidating to anyone embarking on a new business venture, especially those technical wizards who understand science but not the art of building a science-based business.

As tempting as it might be to hire someone else to do this job, it’s probably beyond the reach of most new businesses, which typically operate on a shoestring and — until they secure capital or other funding — consist of the founder and perhaps one or two part-time technical professionals. Most new ventures can’t afford to pay a consultant to research the industry in which they plan to work or to delegate the task to an employee.

That might be all for the better, however. Besides cost savings, there are other compelling reasons for the entrepreneur to consider this job a do-it-yourselfer.

No substitute for experience

Industry knowledge is critical for starting and building a successful business —and for obtaining capital funding. Market size, trends and competitors need to be researched, and paying someone else to do it means that nuances that could affect the product might be overlooked.
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Hiring Trends in the New Economy

Todd Hand, Managing Partner at Talent Capital Group and Board Member of Coronado Ventures Forum

Todd Hand, Managing Partner at Talent Capital Group and Board Member of Coronado Ventures Forum

Recruiting top-drawer employees doesn’t stop just because hiring slows or freezes. The recession, however bad, isn’t permanent, and forward-looking executives realize that the most ambitious and productive workers — the ones they hope to attract — remain alert to opportunities from companies that market themselves vigorously and confidently no matter what the economic climate.

The following are some trends that will affect hiring as the economy rebounds:

Don’t expect the best candidates to accept a smaller salary in return for additional stock options. Given the stock market’s performance over the past year, most employees would rather have a dependable source of income than gamble on stock options that might prove worthless. They also value their personal time and will likely negotiate for more vacation.

The Internet has made it possible for job seekers to be more connected than ever through social- and professional-networking sites like LinkedIn, Facebook and various blogs. It’s also offered ways for job hunters to dig up all sorts of information about companies that interest them. An employer can use this as a qualifying tool: Given all the information that’s available online and elsewhere about most businesses, a candidate has no excuse for coming ill-prepared to an interview.
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Free DVD Describes Criminal Career of New Mexico Con Man

Bruce R. Kohl, Director, New Mexico Securities Division

Bruce R. Kohl, Director, New Mexico Securities Division

While billion-dollar swindles like Bernard Madoff’s make the national news, most investment fraud is a local crime committed close to home. In most cases, the victims are friends, business acquaintances and relatives of the perpetrator.

Such was the case with Henry Rivera, a Taos con artist who scammed more than 50 New Mexicans out of millions of dollars before he was indicted on more than two dozen counts of securities fraud in 1994. Rivera fled to Mexico before his trial and lived under an assumed name for nearly a decade before he was recaptured. His 2006 fraud conviction resulted in the longest prison sentence ever handed down for a white-collar crime in New Mexico.

The Rivera case is the subject of Betrayal of Trust, an 18-minute documentary produced by the New Mexico Regulation and Licensing Department’s Securities Division to raise public awareness of the risk posed by financial predators in our communities. The documentary is being distributed in DVD format at no charge to libraries, churches, senior centers and civic groups statewide. For a free copy of Betrayal of Trust, e-mail InvestorInfo@state.nm.us or call the Securities Division toll-free at 800-704-5533
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Getting the Ear of an “Angel”

John Chavez

John Chavez, President, New Mexico Angels

Because they’re investing their own money, angel investors are picky about the ventures they bet on. Of the 80 deals reviewed by the New Mexico Angels in 2008, only four were funded.

One of these was Santa Fe-based Vista Therapeutics, which is developing nanotechnology tools that can help medical professionals make accurate and relatively inexpensive assessments of organ damage. The company received an additional $1 million in March.

Biotechnology companies like Vista Therapeutics receive about 18 percent of all angel investments, according to a November 2007 Kauffman Foundation poll of 86 North American angel investor groups. Other industries favored by angel investors include software (19 percent), business products and services (16 percent), consumer products and services (15 percent), hardware (12 percent) and media/entertainment (7 percent).

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‘Angels’ Among Us

John Chavez, President, New Mexico Angels

John Chavez, President, New Mexico Angels

The first investor in any new business is usually the entrepreneur — with help from friends and relatives whose motivation is often more personal than financial. But once the market research is done and the idea is patented, it’s time for the entrepreneur to begin the second round of financing.

Startups typically find traditional lenders wary of lending money at this stage to small, risky ventures with no track record. They’re better off looking for an “angel” investor — a wealthy individual or group of individuals willing to put their own money on the line for a business venture in hopes of reaping substantial returns in a short period.

A niche in the financial ecosystem

Unlike venture capitalists, who invest other peoples’ money from a professionally managed pool or fund, angels dig into their own pockets. Where a venture capitalist typically invests more than $1 million and seeks an annual return of 25 to 30 percent, an angel investor typically gives between $25,000 and $250,000 in expectation of a payback of 10 times that amount over three to five years.

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As Good As It Gets: 504 Loans

Owner occupied businesses eager to take advantage of deflated real-estate prices to purchase the building they’ve been leasing, to buy land to construct a building or to renovate existing facilities are finding plenty to like in the U.S. Small Business Administration’s 504 loan program.

The program was created in 1980 to help small, independently owned companies — the biggest job-creators in the country — secure the fixed assets they needed to expand and modernize.

Because the federal government underwrites 40 percent of each loan — with the business owner contributing as little as 10 percent – many traditional lenders are more willing to offer a first mortgage for the remaining 50 percent of the loan amount. The business owners can get money they otherwise might not be able to get at lower-than-market rates for owner occupied fixed asset financing, allowing them to conserve cash for other operating costs.

What it buys

A 504 loan can be used for anything that constitutes a “fixed asset.” It can be used to buy land or a building or to construct a new facility or renovate an older one. Other eligible site improvements include road building, installing utilities, adding a parking lot and landscaping. Durable machinery and equipment with a 10-year work life can also be purchased.
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Outfoxing the Competition Begins with Detective Work

Betsy Gillette, Director of Market Research & Planning, TVC

Betsy Gillette, Director of Market Research & Planning, TVC

Intelligence gathering isn’t just for international spies and private detectives. It’s also a way to identify one’s business rivals and compile information about them in order to gain a competitive advantage.

In many cases, the information is easy and inexpensive to obtain. Competitors can be found in industry directories, many of which list members online. Articles and advertisements in trade journals offer competitors’ names, as do conversations with business owners in the same industry or even their customers. A public or specialized library can be a source of names beyond what’s available through industry directories on the Internet.

The business researcher can start with some of these resources:

10-K reports: The 10-K report is a publicly traded company’s annual performance report to the U.S. Securities and Exchange Commission. Found at  www.sec.gov or any publicly traded company’s Web site, these reports include information about a company’s financial statements, organizational structure, equity, market risks and pending litigation.  A researcher might even discover a rival’s market shares and future plans.
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